Please be aware that some devices do not support
5GHz. Most new devices will as 5GHz devices deal with WiFi interference much
If you’re suffering from coverage or performance
problems, where your WiFi connection only works in some parts of your flat,
this can be due to a number of possible problems:
There are other devices, WiFi networks or objects
which are interrupting your own WiFi connection. Look for anything nearby which
could be causing this interference, such as:
If you’re able to find any of the above, try
temporarily disconnecting them whilst you’re having problems to see if there is
a noticeable difference. You may need to move the location of the objects or
your device to get a better connection.
Sharing the WiFi
WiFi interference can also be caused by other
users. Unlike a cable connection, the air is used to transmit and receive WiFi
data. As a shared transmission medium, this means the more people using the
WiFi, the lower your performance. Imagine you were in a busy restaurant, but
only one person was allowed to talk at any time. If two people were to talk at
the same time, they would not be understood. Conversations would take hours!
WiFi networks function in this way, but at incredibly fast speeds. The busier
the restaurant is, the longer you would have to wait to speak. We expect you to
have a usable connection all of the time, but it is normal to expect some
reduction in performance in peak times.
WiFi uses electromagnetic waves to send and receive
signals, which in theory can pass through objects easily. The reality of this
is that much like sound, it will be absorbed by objects and materials in
between the Wireless Access Point and your device. Materials such as thin walls
and doors can be penetrated quite easily, however thicker and heavier materials
may cause more issues. Modern buildings are designed to produce the best
possible sound insulation between rooms, however this can come at a cost to
your WiFi signal. Although we plan our WiFi networks around the building
design, the objects in between you and the Wireless Access Point will always be
a factor. Check your surroundings in your room, considering the path any WiFi
signal may take. Knock on walls and doors to gauge the thickness and material.
Some examples of surroundings that can impact your
Not So Bad
We design our WiFi networks to provide coverage throughout
the building, meaning accessing the network shouldn’t be a problem from most
areas. As data is sent and received by both our Wireless Access Points and your
devices, the wireless abilities of your device must be considered. A laptop
will usually contain a powerful and high performing WiFi card and antenna,
compared to what you might find inside a smartphone, which has requirements to
be energy efficient and fit into a small form. For this reason, we cannot
expect the same level of performance across all devices. Another consideration
is the age, quality and standard of the device you are using. Look for
“802.11n” and “5GHz” in your device technical specifications to ensure it is
capable of these industry standards. If your device only supports 802.11a/b/g
and 2.4GHz, you may find it does not perform as well.
The first thing to do is confirm that the website
you are attempting to access is currently accessible from your network
connection. This can be done by using a website such as www.downforeveryoneorjustme.com
. Using this website, you can enter the URL of the website you are
attempting to visit to see if it can be accessed from a location other than
your accommodation. Secondly, if you have a mobile device with a 3G/4G
connection, please attempt to visit the intended site using this connection
rather than your network connection. This will make it easier to see if the
problem is with the website, or with your accommodation Internet connection. If
you have confirmed the website works from outside the network, we can
investigate this further. Please contact our Support Team to let us know.
The site itself may be down. These sites can become vulnerable when a high volume of students visit at the same time. Alternatively, it could be an issue with the IP address our network has supplied to your device. If you’re not sure, please contact our Support Team once you know the website is accessible from outside the local network.
Make sure you’re connected and ensure your device
is up to date. Is the problem when calling one particular person or everyone?
If it is one person, the problem may be at their side.