If your device is connected Gigapeak’s Wi-Fi but you experience poor coverage, slow speeds, or no internet in parts of your home/business, follow this guide. Note: Some devices don’t support 5GHz, which handles interference better.

1. Check for Interference

Wi-Fi signals can be disrupted by nearby devices or objects. Look for:

• Wireless printers, Bluetooth speakers/headphones, game controllers.
• Microwaves, high-powered lights, or personal routers (not supported by Gigapeak). Action: Temporarily disconnect these devices or move them away from your router or device. Test if performance improves.

2. Manage Wi-Fi Congestion

Wi-Fi is a shared medium, like a busy restaurant where only one person can “talk” at a time. More users reduce performance, especially during peak hours.

Action:

• Expect slight slowdowns during busy times (e.g., evenings).
• Use a wired Ethernet connection for better reliability.
• Close bandwidth-heavy apps (e.g., streaming, torrent clients, game updates).

3. Address Signal Absorption

Wi-Fi signals weaken when passing through objects. Thicker materials cause more issues.

Worst Offenders:

• Brick/concrete walls, supporting walls, elevators/stairs. 

Moderate Issues:

• Mirrors, kitchen appliances (e.g., fridges), bathrooms. 

Less Impact:

• Clear glass, plaster walls, wooden doors. 

Action:

• Check your surroundings (knock on walls/doors to gauge thickness).
• Move closer to the router.
• Avoid placing the router near heavy materials or appliances.

4. Evaluate Device Capabilities

Wi-Fi performance depends on your device’s hardware. Laptops typically have stronger Wi-Fi cards than smartphones, which prioritise energy efficiency. Older devices or those limited to 2.4GHz/802.11a/b/g may perform poorly.

Action:

• Check your device’s specs for “5GHz” and “802.11ac/ax” support.
• Update device drivers:
• Windows: Device Manager > Network Adapters > Update Driver.
• Mac: Update via System Settings > General > Software Update.
• Consider upgrading older devices for better performance.

5. Specific Issues

• Unable to Access a Website:
• Test if the site is down by accessing it via mobile data (4G/5G).
• If the site works elsewhere, clear browser cache or try another browser (e.g., Chrome, Firefox).
• Flush DNS:
• Windows: Open Command Prompt, type ipconfig /flushdns.
• Mac: Open Terminal, type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder.

• Video Call Issues:
• Ensure your device and app are updated.
• Test calls with multiple contacts to isolate if the issue is on their end.
• Check internet speed at speedtest.net 

6. Run Diagnostics

• Windows: Go to Settings > Network & Internet > Status > Network Troubleshooter. Note errors.
• Mac: Hold Option (⌥), click Wi-Fi icon, select Open Wireless Diagnostics, and follow prompts. Save report.
• Take a screenshot of errors (Windows: Windows + Shift + S; Mac: Shift + Command + 3) and email to Support@gigapeak.co.uk 

7. Contact Support

If issues persist:

• Submit a ticket via Support@gigapeak.co.uk 
• Provide: device type, OS version, surroundings (e.g., wall types), diagnostic results, and screenshots.

Tips

• Use the provided router; personal routers cause interference and aren’t supported.
• Keep devices, antivirus, and router firmware updated.
• Test speed regularly via speedtest.net 

• • Avoid suspicious links/files to protect your connection.