Sending Screenshots

Sending Screenshots

Take a screenshot of your whole screen, so that the time is visible in the bottom right corner.

 

We require this screenshot to be taken from the location in which you experience the problem.

 

The screenshots should be saved to your desktop as .PNG or .JPG files. These need to be raised in a ticket or emailed to the Support team so that they can be analysed further. To do so, please send an email to the following address: support@wisp-uk.co.uk or raise a ticket through the portal.

 

Required information (please put this in the body of the email):

 

Your full name

Your building name, address and block/flat/room number

Your contact number (optional)


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