1. Why is my internet not working?

• Check Connection: Ensure your device is connected (wired: Ethernet cable secure; wireless: connected to “GigaPeak-XXXX-2G/5G”).
• Restart: Reboot your router and device.
• Verify Password: For Wi-Fi, confirm the correct password (check the back of the router if unsure).
• Test: Open a website (e.g., google.com). If it fails, contact support at Support@gigapeak.co.uk 

2. Why is my internet speed slow?

• Devices: Too many connected devices may reduce speed. Disconnect unused ones.
• Interference: Avoid using personal routers, as they can disrupt performance.

3. Why does my Wi-Fi keep dropping?

• Signal Strength: Move closer to the router or remove physical barriers (furniture, appliances).
• Interference: Avoid other routers.
• Router: Ensure our provided router is used. Restart it.

4. I can’t connect to the Wi-Fi network. What should I do?

• Verify Password: For Wi-Fi, confirm the correct password (check the back of the router if unsure).
• Forget and reconnect to the network.
• If it persists, contact support at Support@gigapeak.co.uk 

5. Why am I seeing a “no internet” error?

• Cables: Check Ethernet or power cables are secure.
• Router: Restart the router by unplugging it for 30 seconds.

6. How do I secure my device if I suspect a security issue?

• Update antivirus software and scan your device.
• Enable your firewall.
• Change Wi-Fi and account passwords (use uppercase, lowercase, numbers, symbols).
• Avoid suspicious emails, links, or files (.zip, .exe).
• Contact support for malware or phishing concerns.

7. My device is running slowly. Is it my broadband?

• Run a speed test to confirm broadband performance.
• Check for malware using updated antivirus software.
• Close unused applications or browser tabs.
• If only one device is slow, contact our IT support for device-specific diagnostics.

8. Why is my router not working?

• Power: Ensure it’s plugged in and powered on.
• Lights: Look for lights next to where it says power and Wifi
• Restart: Unplug for 30 seconds, then reconnect.

9. Can personal routers cause issues?

Yes, personal routers may interfere with our network, slowing performance for you and neighbours. We don’t support external routers.

10. What should I do if I suspect a phishing email or malware?

• Don’t open suspicious emails, attachments, or links (.zip, .exe files).
• Verify sender legitimacy (e.g., banks don’t ask for login details via email).
• Run an antivirus scan.
• Report to our support team for further assistance.

11. How do I update my device or software?

• OS: Check for updates in Settings (Windows/macOS).
• Browser: Update to the latest version (e.g., Chrome, Firefox).
• Antivirus: Ensure it’s current.

12. What if I’m still having issues?

• Submit a ticket via Support@gigapeak.co.uk 
• Provide details: device type, connection type (wired/wireless), and error messages.
  
• Our 24/7 support team will assist promptly.