Please be aware that some of the content may be catered towards the student accommodations we support.

How do I get my new computer or device online?
  1. Connect your device wired or wirelessly to the network.
  2. A wired connection will require an Ethernet cable to be connected between the device and one of the ports located within the flat. Once connected your device should come online automatically. 
  3. To connect wirelessly, browse on your device for local wireless network connections. Look for the SSID: ‘FLAT X 2G / 5G’ (X being relative to your flat number.) 
  4. Once your device is connected wirelessly you will be prompted with a message requiring you to enter a password. This password will have been provided to you by your landlord. If not please contact reception for the information. 
  5. Once these steps have been followed your device should be online

Securing your device online

The following are some Dos and Don'ts for ensuring your device is secure online. 


  1. Ensure you have up-to-date anti-virus software installed and your Firewall is enabled.
  2. Keep your Operating System (e.g. Windows/OS X) up to date. Updates can fix any identified security issues. 
  3. Check that any site requiring payment uses HTTPS. This means all information is secured. Look for the green padlock.
  4. Ensure your passwords do not use common words and contain a mixture of upper and lower case letters, as well as numbers.
  5. Avoid using the same password for different websites.
  6. Download from trusted sources and always check the URL is what you expect.
  7. Keep up to date with the regular behaviour of the companies that you interact with. For example, your bank will never request login or account details via email. If you are unsure, contact the company directly to check.
  8. Update your Internet browser. Updates can introduce better protection from attacks.


  1. Share personal, bank account, or login details with anyone.
  2. Open or download content from ‘pop-ups’ which take you away from the page you intended to visit.
  3. Open any suspicious files or programs that you may have downloaded accidentally.
  4. Download or open attachments from ‘phishing’ or ‘spam’ emails without carefully examining what they are and who they are from. These files are often in .zip or .exe format.


Using personal access points and routers

The use of personal routers can degrade the service that you and your neighbours receive by interfering with and disrupting their wireless signal. Additional devices are not supported by us and can have an adverse effect on the network performance. We advise against using them.