Windows Diagnostics for Broadband Issues

Step 1: Verify Broadband Connection

• Wired: Ensure the Ethernet cable is securely connected to your PC and the router rovided by Gigapeak.
• Wireless: Go to Settings > Network & Internet > Wi-Fi, select your wifi and enter the password (check the back of the router).
• Test by opening a browser and visiting a website (e.g., google.com).

Step 2: Run Windows Network Diagnostics

1. Open Troubleshooter:
• Go to Settings > Network & Internet > Status.
• Click Network Troubleshooter (or Network Reset for Windows 11).
2. Run Test: Follow prompts to diagnose network issues. Windows will check for problems like IP configuration or connectivity errors.
3. Review Results: Note any error messages or codes (e.g., “No valid IP configuration”). If unresolved, proceed to further steps.

Step 3: Check Network Settings

1. Go to Settings > Network & Internet.
2. For Wi-Fi: Ensure connected to Gigapeak with “Connected, secured” status and a valid IP address (e.g., 192.168.x.x).
3. For Ethernet: Confirm “Connected” status in Network & Internet > Ethernet.
4. If no IP or “Not connected,” restart the router by unplugging it for 30 seconds.

Step 4: Run Internet Connection Troubleshooter

1. Go to Settings > Update & Security > Troubleshoot > Additional Troubleshooters.
2. Select Internet Connections > Run the Troubleshooter.
3. Follow prompts to fix issues like DNS errors or adapter problems.
4. Save any diagnostic report and note errors for support.

Step 5: Test Internet Speed

• Visit speedtest.net 
• Make a note of the speed you are getting.

Step 6: Additional Troubleshooting

• Restart Devices: Reboot your PC and router.
• Check Interference: For Wi-Fi, move closer to the router, avoid barriers, and don’t use personal routers (they interfere with Gigapeak’s network).
• Update Windows: Go to Settings > Windows Update > Check for Updates to install the latest updates.
• Security: Update antivirus software (e.g., Windows Defender), scan for malware, and avoid suspicious files (.exe, .zip).
• Reset Network: Go to Settings > Network & Internet > Network Reset, then reconnect to the network (note: re-enters Wi-Fi passwords).

Step 7: Check Hardware Diagnostics

1. Open Control Panel > System and Security > Administrative Tools > Windows Memory Diagnostic to check for hardware issues.
2. Restart PC to run the test. Note any errors related to network adapters.
3. For network adapter issues, go to Device Manager (right-click Start button), expand Network Adapters, right-click your adapter, and select Update Driver or Disable/Enable.

Step 8: Contact Support

If issues persist:

• Submit a ticket via Support@gigapeak.co.uk 
• Provide: PC model, Windows version, error codes/messages, diagnostic reports, and speed test results.

Tips for Optimal Performance

• Use the provided router for compatibility.
• Keep Windows, drivers, and apps updated.
• Enable two-factor authentication (2FA) for accounts.
  
• Avoid sharing passwords or opening suspicious links/emails.