I can connect to the Wireless Network 

If you are able to connect to the network but are unable to view web pages, please check the following:

Is your device gaining an IP address?

Checking your IP address is relatively easy on the majority of devices and operating systems.

If you have an:

Apple Mac, click the WiFi symbol at the top of the screen, Open Network Preferences. 

If your device has connected to our equipment and is receiving an IP address you will see a message stating “WiFi is connected to "FLAT X" and has the IP address "10.254.X.X”

Microsoft Windows, open command prompt by opening your start menu and searching for 'CMD'. Once open, type in 'ipconfig' and press enter. Your device’s current IP address should be shown in the following format “10.254.X.X”

Apple iPhone, please go to Settings, WiFi, tap on the blue I symbol and the details will be presented. Your device’s current IP address should be shown in the following format “"10.254.X.X”

Android phone/tablet, please go to Settings, About Phone and then Status. Your IP address will be listed under its own heading. Your device’s current IP address should be shown in the following format “10.254.X.X”

These steps may differ depending on manufacturer, so please contact the Support Team if you see a different message or IP address. 

Has your antivirus/firewall expired or need updating?

If you are using an antivirus or firewall product on your Windows device, it may be refusing new connections as a precaution. Please disable or update the antivirus and then try to access a web page. Usually, software of this nature is located in the system tray, next to the time in the bottom right-hand corner of the screen. The icon for the system tray is a small upwards-facing arrow.

These products are not as popular on Mac Devices however, if one of these products is installed and currently running, an icon should be present in the icon dock at the bottom or at the very top of the screen. You can also search for one of these products by using the Finder application.

Is your web browser loading okay?

Try another web browser, such as Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer. This is always worth trying as some browsers may use settings preventing you from seeing web pages.

Is your DNS functioning?

Are you receiving an error stating “Unable to resolve host?” This may mean that your DNS settings are not set to automatic. If you are not sure how to find out, please contact the Support Team for assistance

I can’t connect to the Wireless Network

If you have never been able to connect to the Wireless Network there are a number of checks that you need to do:

1. Is your device’s wireless adapter switch on (this may be a physical button on a laptop)?
   
2. Is your device set to flight mode (this may be a physical button on a laptop)?
   
3. Is your WiFi adapter currently disabled (the location of the settings can differ between operating systems)?
   
4. Is your device able to see any networks at all (if not, this could be an issue with the device itself)?
   
5. Is your device able to see any other Wireless Networks?
   
6. Is your device able to connect to any Wireless Networks?
   
7. Is the issue isolated to one device (this can suggest a device specific issue)? 
   
8. Can you see any networks in any locations other than your room? (Reception, a friend’s room, etc.)?
   
9. If you are using a mobile device, is your 3/4G data connection enabled? Sometimes this prevents you from connecting to our network, please disable it and see if the problem persists.
   

I have previously been able to connect to the Wireless Network

1. Is your device’s wireless adapter switch on (this may be a physical button on a laptop)?
   
2. Is your device set to flight mode (this may be a physical button on a laptop)?
   
3. Is your WiFi adapter currently disabled (the location of the settings can differ between operating systems)?
   
4. Is your device able to see any networks at all (if not, this could be an issue with the device itself)?
   
5. Is your device able to see any other Wireless Networks?
   
6. Is your device able to connect to any Wireless Networks?
   
7. Is the issue isolated to one device (this can suggest a device specific issue)? 
   
8. Perform a “forget this network” action, if available on your operating system.
   
9. Can you see any networks in any locations other than your room? (Reception, a friend’s room, etc.)?
   
10. Is your device also connected via Ethernet cable? If so, please disconnect the cable as this may confuse your device.
    

If the above checks have been confirmed, your issue could potentially be that the internet link to the accommodation may have been lost. 

Connection Drops / Speed Issues

If you have been experiencing connection drops over the wireless connection, here are the very first things you will need to check:

·         Make sure the device you’re trying to connect the internet on, has the latest software updates installed. 

·         Check your signal strength, if it’s not a strong signal, then try and move closer to the access point.

·         Turn off any programs that may be using the internet.

Once you’ve tried these steps, we will then need a clear description of the problem you are experiencing:

1. What is the problem you are facing? - Are you experiencing disconnections, slow speeds or loss of a network name to connect to (e.g. FLAT 5 5G).
   
2. When did the problem start occurring? When does the problem occur? - Are there specific times that it happens or is it present all of the time? 
   
3. Which of your devices are having issues? Is the problem limited to one device or all of your devices? What is the make/model/OS of the affected device/s? For example; HP Laptop, 17-ak016na, Windows 10 or Apple iPhone 6, IOS9.
   
4. Where does the problem occur? Is the issue limited to just in your room or throughout your flat/accommodation? Have you been able to connect in a flatmate’s room?
   
   

Be as descriptive as possible with your answers, is “FLAT X 2G” constantly disappearing from the list of networks? Are you never able to stay connected for longer than a few minutes? Let us know!