No Internet Connection (Wired)

If your device is connected via an Ethernet cable to Gigapeak’s network but has no internet, follow these steps:

Restart Device

• Reboot your PC (Start > Power > Restart) or Mac (Apple Menu > Restart) to refresh software settings.

Check LED Indicators

• Inspect the Ethernet port on your device and router. Blinking LEDs indicate activity. No lights may suggest a hardware issue.

Test Another Ethernet Cable

• Swap the cable with a new or spare one, as bends or kinks can damage internal wires. Contact Gigapeak support for a replacement.

Test Another Browser

• Open a different browser (e.g., Chrome, Firefox, Edge) to rule out browser-specific issues. Try loading google.com.

Contact Support

• If unresolved, submit a ticket at Support@gigapeak.co.uk 
• Provide: device type, OS version, error messages, and screenshot (Windows: Windows + Shift + S; Mac: Shift + Command + 3). 

Connection Drops or Slow Speeds (Wired)

If your wired connection drops or is slow, follow these steps:

Restart Device

• Reboot your PC or Mac to reset network settings.

Update System

• Windows: Go to Settings > Windows Update > Check for Updates. 
• Mac: Go to System Settings > General > Software Update.
• Ensure antivirus software is updated (e.g., Windows Defender, Malwarebytes).

Test a New Ethernet Cable

• Replace the cable to rule out damage from bends or wear.

Close Bandwidth-Heavy Programs

• Shut down apps like gaming updates, torrent clients, or streaming services that may slow your connection.

Disable Wi-Fi

• Turn off Wi-Fi to ensure the wired connection is prioritised:
• Windows: Settings > Network & Internet > Wi-Fi > Toggle Off.
• Mac: System Settings > Wi-Fi > Toggle Off.

Run Diagnostics

• Windows: Go to Settings > Network & Internet > Status > Network Troubleshooter. Note errors.
• Mac: Hold Option (⌥), click Wi-Fi icon, select Open Wireless Diagnostics, and follow prompts. Save report.
• Test speed at speedtest.net 

1. Contact Support
• If issues persist, submit a ticket via Support@gigapeak.co.uk 
• Provide: device details, OS version, diagnostic results, speed test results, and screenshots of errors.

Tips

• Use only the provided router to avoid network interference.
• Keep your system and antivirus updated to prevent software conflicts.
• Avoid suspicious links/files (.exe, .zip) to protect your connection.
  
• Wired connections are more reliable than Wi-Fi for consistent performance.