Connecting Wired

Connecting Wired

No Connection

If you are connecting your device using an Ethernet cable and you suspect that you are not receiving a connection at all, please follow the steps below:
  1. Restart your PC – It may sound obvious, but essentially, when you restart your computer you’re clearing off the current state of your software and starting over again, fresh.
  2. Check the LED indicators on your device where the Ethernet cable connects. Are they lighting up at all? If not, it may mean that a physical issue is present.
  3. Test with another Ethernet cable – Ethernet cables contain copper wires that can deteriorate if the cable is bent or kinked. Using a spare cable can help rule this out. New Ethernet cables can usually be obtained from the Reception of your accommodation (student sites only).
  4.  If you have more than one Ethernet socket in your apartment, try another socket. Some apartments will have two or more Ethernet sockets, but only one will be live. Please make sure to check under your desk, behind your bed, etc.
  5. Test another web browser – Something may work in Google Chrome that does not work in Mozilla Firefox, Internet Explorer or other browsers.
  6. If possible, take your device to a friend’s room to see if you can connect to their wall socket, it could be your wall port that is damaged.
  7. If you are not able to connect in another room, it could be your network drivers. If your device is WiFi enabled, connect to WiFi and search on your computer manufacturer’s website for “LAN drivers” for your specific model, then download and install these.

If the above has been tested and the connection is still not working, please contact the Support Team.

Connection Drops / Speed Issues

If you are experiencing connection drops over your wired connection, there are a few tests we can do to ensure that this is fixed as soon as possible!

Before we start testing please check that you have performed the following steps:

  1. Reboot your computer.
  2. Check that your computer is totally up to date and has all the latest drivers that you may need for it to run properly on the network
  3. Ensure that you are connected directly to the wall socket and not through a router or access point
  4. Please test a new cable, Ethernet cables aren’t as solid as they appear and even tiny bends in the cable can damage the wiring inside, causing gaps in the data sent down them!
  5. Make sure that you close any programs that may utilize the internet (updates for gaming software and torrent clients are two of the big ones that will slow your connection down).
  6. Make sure that your wireless connection is turned off!
We do recommend if available to use a wired connection over a wireless as you will retain a more reliable connection. If you are still experiencing problems, please proceed to the diagnostics process. 
    • Related Articles

    • Connecting Wireless

      I can connect to the Wireless Network  If you are able to connect to the network but are unable to view web pages, please check the following: Is your device gaining an IP address? Checking your IP address is relatively easy on the majority of ...
    • Using WPS to set up your devices

      WPS (Wi-Fi Protected Setup) is an easy way to automatically connect your WPS enabled devices to your wireless network without having to type in any passwords. Pressing the WPS button on your router and then on your device will cause the pair to ...
    • How to boost your Wi-Fi signal

      1. Place your router centrally in your home Try to place your router in the centre of your home to help it reach all four corners of your house. Remove any objects close to the router which the signal may have to travel through such as large ...
    • FAQ

      Please be aware that some of the content may be catered towards the student accommodations we support. How do I get my new computer or device online? Connect your device wired or wirelessly to the network. A wired connection will require an Ethernet ...