No
Connection
If you are connecting your device using an Ethernet
cable and you suspect that you are not receiving a connection at all, please
follow the steps below:
- Restart your PC –
It may sound obvious, but essentially, when you restart your computer you’re
clearing off the current state of your software and starting over again, fresh.
- Check the LED
indicators on your device where the Ethernet cable connects. Are they lighting
up at all? If not, it may mean that a physical issue is present.
- Test with another
Ethernet cable – Ethernet cables contain copper wires that can deteriorate if
the cable is bent or kinked. Using a spare cable can help rule this out. New
Ethernet cables can usually be obtained from the Reception of your
accommodation (student sites only).
- If you have more
than one Ethernet socket in your apartment, try another socket. Some apartments
will have two or more Ethernet sockets, but only one will be live. Please make
sure to check under your desk, behind your bed, etc.
- Test another web
browser – Something may work in Google Chrome that does not work in Mozilla
Firefox, Internet Explorer or other browsers.
- If possible, take
your device to a friend’s room to see if you can connect to their wall socket,
it could be your wall port that is damaged.
- If you are not able
to connect in another room, it could be your network drivers. If your device is
WiFi enabled, connect to WiFi and search on your computer manufacturer’s
website for “LAN drivers” for your specific model, then download and install
these.
If the above has been tested and the connection is
still not working, please contact the Support Team.
Connection Drops / Speed Issues
If you are experiencing connection drops over your
wired connection, there are a few tests we can do to ensure that this is fixed
as soon as possible!
Before we start testing please check that you have
performed the following steps:
- Reboot your computer.
- Check that your computer is totally up to date and
has all the latest drivers that you may need for it to run properly on the
network
- Ensure that you are connected directly to the wall
socket and not through a router or access point
- Please test a new cable, Ethernet cables aren’t as
solid as they appear and even tiny bends in the cable can damage the wiring
inside, causing gaps in the data sent down them!
- Make sure that you close any programs that may
utilize the internet (updates for gaming software and torrent clients are two
of the big ones that will slow your connection down).
- Make sure that your wireless connection is turned
off!
We do recommend if available to use a wired connection over a wireless as you will retain a more reliable connection. If you are still experiencing problems, please proceed to the diagnostics process.