Popular Articles
Connecting Wireless
I can connect to the Wireless Network If you are able to connect to the network but are unable to view web pages, please check the following: Is your device gaining an IP address? Checking your IP address is relatively easy on the majority of ...
Using WPS to set up your devices
WPS (Wi-Fi Protected Setup) is an easy way to automatically connect your WPS enabled devices to your wireless network without having to type in any passwords. Pressing the WPS button on your router and then on your device will cause the pair to ...
FAQ
Please be aware that some of the content may be catered towards the student accommodations we support. How do I get my new computer or device online? Connect your device wired or wirelessly to the network. A wired connection will require an Ethernet ...
Connecting Wired
No Connection If you are connecting your device using an Ethernet cable and you suspect that you are not receiving a connection at all, please follow the steps below: Restart your PC – It may sound obvious, but essentially, when you restart your ...
Diagnostics for Mac OSX
The next step is to run some diagnostics yourself. Please ensure you only run these tests during the time you experience your issue, as results sent to us when your connection is working properly won’t provide us with the information we need to solve ...